Terms & Conditions

For all inquiries regarding Tours/Travel Services and bookings, please direct your correspondence to Janu Private Tours.

BOOKING

Once you have booked your trip with Janu Private Tours, a contract is established between us. This occurs when we confirm your tour or travel services and receive the required deposit from you.

PAYMENT

To secure your booking with Janu Private Tours, a minimum deposit of 25% of the total cost is required. This ensures that your reservation is confirmed and guaranteed for the agreed-upon services. We kindly ask for this deposit to be made at the time of booking.

BALANCE AMOUNT:

The balance payment must be made 15 days before the start of services. For bookings made within 15 working days of the service date, full and final payment is required at the time of booking as it will be considered a late booking. It is important to make timely payments for a smooth and hassle-free experience.

Note:

Furthermore, for reservations of exclusive train trips or hotel/resort stays during peak seasons like Christmas, New Year, Pushkar Fair, Diwali etc., full payment is necessary at the time of booking. This ensures that your spot is secured and allows us to provide you with a seamless experience during these busy periods.

While a 25% advance payment is typically required to confirm your bookings, there may be instances where an additional amount needs to be paid before the final balance payment date. This will depend on the contractor or supplier's specific payment deadline and when it applies.

PAYMENT METHODS:

For our international clients, we offer various payment methods to ensure a smooth and convenient transaction. They can choose from the following options:

• We accept credit card payments via our online system (American Express, Visa, Master Card, Discover, Diners Club).
• Payment can be made by online debit card (Master / Visa / Maestro).
• Pay by bank transfer / telex to our bank account.

Note:

When making a payment with a credit or debit card, please note that an additional 3% bank charge will be applied on top of the total amount.

It is important for all payments to be free from any withholding tax and deductions. Any bank charges for remittance, whether by the remitting bank or intermediary bank, will be solely paid by the payer.

IMPORTANT NOTE:

It is important to note that no employee or agent of Janu Private Tours will ever ask for sensitive information such as your card number, CVV, net banking login credentials, password, OTP etc. Additionally, they will not request you to transfer funds to a personal account or download third-party apps like Any Desk or TeamViewer. If you receive any such requests, please do not comply and report the incident immediately to jaipurjanu@gmail.com. Your security and privacy are our top priorities at Janu Private Tours.

CANCELLATION FEE / NO SHOW / EARLY DEPARTURE POLICY:

We understand that plans can change, and in the event of a cancellation, our tours have specific policies outlined on their respective description pages. In cases where there is no explicit cancellation policy stated for a particular tour, the following policy will be enforced:

• Cancellations made 60 days prior to arrival will be subject to a 10% fee of the tour/service cost.
• Cancellations made 59 to 30 days prior to arrival date will incur a 20% fee of the tour/service cost.
• Cancellations made 29 to 15 days prior to arrival date will incur a 25% fee of the tour/service cost.
• Cancellations made 14 to 8 days prior to arrival date will incur a 50% fee of the tour/service cost.
• Cancellations made 7 days or less prior to arrival date will incur a NO REFUND of the tour/service cost.

REFUND

Regarding the refund of unused or unutilized services (which have been paid for and cancelled in advance), the amount will be calculated based on the cancellation policy described above, and refunded to the person who made the payment. Please note that it may take 2-4 weeks for the refund process due to banking procedures. If the refund is being made to a credit card account or bank account, any applicable bank charges will be deducted from the refund amount.

ESSENTIAL IDENTIFICATION DOCUMENTS

At the time of booking confirmation, all guests (including Foreign Nationals, NRI's and Indian Nationals) are required to provide a valid Photo ID. The specific documents needed for each category are as follows:

• For foreign nationals, a copy of their passport and visa is mandatory.
• For Non-Resident Indian clients (NRI clients) - a copy of their passport is required.
• For overseas Indian clients holding OCI/PIO cards, a copy of their passport and a copy of their OCI/PIO card is mandatory.
• For domestic clients, a copy of their Driving License / Voter ID Card / or passport is mandatory.

ARRIVAL AND DEPARTURE POLICY

Check-in timings: 12:00 PM - 3:00 PM.

Early arrival is subject to availability. To guarantee early check-in, reservations must be made starting from the previous night.

Check-out timings: 10:00 AM - 12:00 PM.

Late check-outs are available upon request and subject to availability/payment.

EXTRA USAGE OF THE VEHICLE:

It is important to note that the cost of additional vehicle usage (such as cars or coaches with drivers) is not included in our services. Therefore, any extra use of vehicles after transfers or sightseeing will not be permitted.

OUR LIABILITIES AND LIMITATIONS:

Please note that after the finalization of the tour/service cost, any hikes in entrance fees for monuments/museums, taxes, fuel costs or guide charges by the Government of India will be charged as extra.

At Janu Private Tours, our rates are determined by the current negotiated prices with hotels and airlines. However, please note that these rates are subject to change without prior notice at the discretion of the hotels and airlines. If any changes do occur, we reserve the right to adjust our quoted rates accordingly.

Janu Private Tours and its associates act solely as agents for the hotels, airlines, transporters, railways, and other contractors providing services. All exchange orders, receipts, contracts, and tickets issued by us are subject to the terms and conditions under which these services are provided by them. The tickets or passage contract in use by carriers/hotels or other contractors shall be considered the sole agreement between clients and such contractors.

Janu Private Tours provides sample itineraries as a general guide for your trip. However, please keep in mind that factors like weather conditions, road closures, and the physical abilities of participants may require changes to be made before or during the tour. We reserve the right to make necessary adjustments to any aspect of the itinerary, including transportation and accommodation, in order to ensure the safety and comfort of our clients. Please note that no rebates or refunds will be provided for these modifications. Any additional costs incurred due to these changes will be covered by the client.

Janu Private Tours shall not be held responsible for any delays, changes in the program, or expenses incurred by clients due to natural hazards, flight cancellations, accidents, equipment malfunctions, transportation breakdowns, weather conditions, illnesses, landslides, political closures or disturbances. We are also not liable for any losses or damages - directly or indirectly - caused by acts of God such as floods and fires; actions taken by government authorities; wars; civil unrest; theft; epidemics; quarantines; medical regulations imposed by customs departments; defaults from third parties beyond our control. Clients will be responsible for any additional costs resulting from these unforeseen circumstances.

Janu Private Tours shall not be responsible and shall not accept any liability towards the Clients or their legal representatives for any loss of property or damages resulting from death or injuries, including loss of services, which the Clients may sustain on account of acts, negligence, or defaults by any transportation company, hotel agents, or other bodies of persons. This includes its agents or service providers who provide such services or facilities during a tour. It also applies while engaged in any means of transportation or other services. This could include ownership, maintenance, use, operation, or control of automobiles, bicycles boats, motors, and other vehicles as common carriers. These incidents can occur due to negligence regardless if it is caused by them directly. Clients using sporting equipment like bicycles, sailing boats scuba diving gear that are hired out supplied by hotels rental companies do so at their own risk.

Please note that Janu Private Tours does not provide insurance coverage for accidents, illnesses, theft or any other incidents. We highly recommend visitors to arrange their own insurance prior to their trip. It is important to keep in mind that all personal belongings and baggage are the responsibility of the client at all times during the tour.

Janu Private Tours reserves the right to cancel any services if it deems that the tour, trip or passage is impracticable for any reason. In such circumstances, a refund will be provided and the Client shall not have any other or further claim against the company.

Janu Private Tours reserves the right to refuse to carry out its contract with any person whom it may consider undesirable in its absolute discretion, and it shall not be required to provide a reason for doing so.

FORCE MAJEURE:

Janu Private Tours (company) and any of its parents, subsidiaries, affiliates, officers, directors, employees, agents or suppliers and their respective successors, heirs and permitted assigns shall not be responsible for any failure to perform or delay in performance of any obligations hereunder if such performance is rendered impracticable by the occurrence of acts of war (whether declared or undeclared), sabotage, embargo, terrorism activities, riots or other civil commotion. This also includes failures in transportation due to government actions or court orders; natural disasters such as fire, explosion, floods, and earthquakes; labor strikes; pandemics, epidemics, outbreak of disease or quarantine restrictions or other causes beyond the reasonable control of Janu Private Tours ("Force Majeure").

Janu Private Tours (company) and the client (you) shall both make their best efforts to avoid, overcome, and offset any potential cause or event of Force Majeure. Upon the cessation of such a cause, the Terms and Conditions outlined hereunder will once again be fully effective. However, it is important to note that a Force Majeure event does not excuse Janu Private Tours (company) and the client (you) from fulfilling obligations that were accrued prior to its occurrence.

Jurisdiction Clause:

Any disputes arising from this agreement or any subsequent agreements will be subject to the jurisdiction of Jaipur Courts.

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