Magical Sri Lanka – Heritage, Hills & Wildlife Safari

Additional Information

• A valid passport is required on the day of travel.
• This tour is not wheelchair accessible.
• The recommended dress code is smart casual. Shorts and sleeveless tops are not recommended when visiting temples.
• The tour involves a moderate amount of walking. Comfortable walking shoes are recommended.
• Most travellers can participate. However, this tour is not recommended for travellers with heart problems or other serious medical conditions.

Meals & Dietary Requirements

Meals are provided as specified in the itinerary. Please inform us of any food allergies, intolerances, or dietary requirements at the time of booking, or notify your trip host during the tour. We will do our best to accommodate your needs, although specific dietary arrangements cannot be guaranteed.

Booking Policy

• All bookings are subject to availability.
• A booking is confirmed only after the required advance payment has been received.
• Prices may vary depending on seasonal demand, fuel costs, taxes, government regulations, and changes in supplier rates.
• Customized tours may be subject to special booking and payment conditions.

Janu Private Tours reserves the right to refuse or cancel a booking where necessary, subject to applicable laws and the terms communicated to the customer.

Payment Schedule & Methods

An advance payment is required to initiate confirmations for hotels, transportation, guides, train tickets, flights, and other travel arrangements.

The following payment schedule applies:

• 75% advance payment at the time of booking confirmation.
• Remaining 25% payment at least 15 days before the tour start date.

Accepted payment methods include:

• Credit and debit cards
• Bank transfer
• PayPal
• International wire transfer

Any applicable transaction charges or bank fees shall be borne by the customer.

Cancellation & Refund Policy

Customer Cancellations

For cancellations made within 7 days or less before the tour start date, a cancellation fee of 25% of the total tour cost will apply, subject to the applicable booking terms.

All cancellation requests must be communicated in writing by email and confirmed via WhatsApp or phone.

Please send your cancellation request to:

• Email: inquiry@januprivatetours.com
• WhatsApp: +91 99291 52946
• Phone: +91 97846 11046

Cancellations communicated through other channels may not be accepted.

Any applicable refund will be processed in accordance with the cancellation terms agreed upon at the time of booking.

Price Changes & Additional Charges

If hotel rates, airfares, transportation costs, fuel prices, taxes, guide charges, or monument and museum entrance fees increase due to changes imposed by suppliers or the Government of India or Rajasthan State Government, additional charges may apply where permitted under the agreed booking terms and applicable law.

Any applicable additional costs will be communicated to the customer.

Insurance & Liability

Travel insurance is strongly recommended for all travellers. Travellers are responsible for arranging suitable insurance coverage for medical emergencies, trip cancellations, lost belongings, and other personal travel risks.

Janu Private Tours will provide assistance where reasonably possible in the event of an emergency; however, travellers should ensure they have appropriate insurance coverage before departure.

Customer Support & Emergency Contact

For assistance during your trip, please contact us using the details below:

• WhatsApp: +91 99291 52946
• Phone: +91 97846 11046

Our team will assist you with your travel-related queries and support requests.